Article 1 : Scope
These general sale conditions apply to all sales of coins, medals, tokens,banknotes, books, catalogs and supplies sold through the website www.comptoir-des-monnaies.com.
This home shopping service is provided to you by :
Le comptoir des monnaies anciennes 8, Rue Esquermoise à Lille (59000 France)
Le comptoir des monnaies anciennes 11, Rue Condorcet à Reims (51100 Reims)
The translation of these terms is provided as a guideline and is not guaranteed accurate, only the French text refers.
Article 2 : Orders
You must have at least 18 years old and possess the legal capacity to make a purchase from our store.
You can place your order directly online at www.comptoir-des-monnaies.com.
You can also check our two stores in Lille and Reims to purchase. Our stock is shared between the two stores, so we will ask you to make an appointment and tell us the references interesting you. These references are available on each product of our website (e.g. #20000).
3/ Items Availability
All items displayed on our website are in stock. Coins and banknotes are available in limited numbers, mostly in a single copy.
Items sold are still viewables on our website but not availables to order, they are just for information.
If your order contains more items than we have in stock, we can't guarantee to deliver you, and we'll pay you back immediately.
Prices are euros, excluding shipping costs.
Prices are subject to change at any time without notification.
In case of an order placed before an increase, the sale price is the price at the time of the order.
All orders are payable totally when ordering by cheque (only for France), bank transfer or secure credit card and in euros only.
For deliveries outside France, any custom fee local taxe or various statement is the whole responsibility of the recipient.
5/ Shipping costs
Our shipping costs are based on a fixed contribution on the cost of postage chosen by the customer and at the expense of packaging necessary for the proper preservation of your purchase (bubble envelope, protection...).
For France and Corsica
We offer 3 delivery methods, please refer to the chart below for our shipping options and pricing.
- POSTAL SERVICE
We use french postal services with registered mail for purchases of less than 500€ and with declared value for orders exceeding 500€ .
These shipping methods ensure buyer and seller security by shipping the goods via a delivery against signature only.
We can ship your order with chronopost. This delivery system is usually faster than the traditional postal services.
- WITHDRAWAL IN THE STORE OF LILLE OR REIMS (for France Only)
When ordering, you can choose withdrawal in store. We now have two shops located in Reims and Lille city-centers. This shipping method is free
If you choose this option you will be contacted after you ordered in order to make an appointment to pick up your purchase. Most of our coins are not kept on our outlets and require an internal organization for the preparation.
IMPORTANT: If your order contains books and/or supplies, we will then proceed to two separate parcels. Coins will be sent as described above and the books/accessories will be sent by colissimo expert.
For the countries of the European community, the overseas territories and the rest of the world
We offer 2 delivery methods, please refer to the chart below for our shipping options and pricing.
- POSTAL SERVICE
Depending on the value of the shipment we use french postal services via registered mail for purchases of less than 500€. We use declared value for orders exceeding 500 € .
These shipping methods ensure buyer and seller security shipping the goods via a delivery against signature only.
We can ship your order via chronopost. This is usually faster than the traditional postal services.
IMPORTANT: If your order contains books and/or supplies, we will then proceed to two separate parcels. Coins will be sent the manner described above and the books/accessories will be sent with colissimo expert.
|International Registered Letter with insurance|
|France||EU||DOM-TOM & other countries||Free shipping if order >|
|Coins and banknotes||6 €||10 €||10 €||150 €|
|Books and supplies||6 €||10 €||10 €||No|
|Mixed order ( Coins/banknotes) + Books and supplies||6 €||10 €||10 €||No|
|Express shipping by chronopost with insurance|
|France||EU||DOM-TOM & other countries||Free shipping if order|
|Coins and banknotes||20 €||30 €||45 €||No|
|Books and supplies|
|Mixed order ( Coins/banknotes) + Books and supplies|
By credit card ( France, EU, DOM-TOM & Other countries)
Safe and secure, this payment method ensures quick processing of your order.
Please notice that we will never ask for your bank details by email. If you receive that kind of email, do not reply and please let us know immediatly. This is probably a hacking attempt known as phishing.
When entering your credit card information, the reliability of the site is shown by the presence of secure payment protocol symbolized by an HTTPS address and a padlock at the bottom of the page.
We opted for extra secure transactions with 3D SECURE. This option guarantee a higher level of security checking in real time with your bank that you are the card owner (more information will be provided during the payment).
Cheque (for France Only)
Bank or Postal cheque orders are payable to :
Comptoir Des Monnaies Anciennes
Join a copy of your order and send it at:
Comptoir Des Monnaies Anciennes
8, Rue Esquermoise
Bank transfer ( France, EU, DOM-TOM & Other countries)
The fees will be charged to the customer, you will get our bank details after checkout.
The shipment of goods will be shipped after confirmation of our bank (approximately 48 to 72hr).
We will not proceed to the shipment until we get the full amount. Please verify with your bank that you pay the full charges.
Delivery is home at the address given in your order. Delivery time of your order includes preparation time and shipping time. Some variations may occur, depending on your location.
For delivery in France, the average time is 2 to 3 days, and 7 to 10 days for a shipment out of France.
Please pay attention that for coins earlier than the year 1500 and values above 1500€, shipping is subject to an export license from the customs service, which may cause a delay in the delivery.
Our responsibility could not be engaged in a late delivery arrival. The time indicated, particularly when placing your order, is for information only.
If you pay by cheque or bank transfer, we will proceed to your order as soon as we have received the amount. We must get your cheque within 5 days. If not, we could cancel your order and put back the item on our website.
For deliveries outside the European Union and overseas territories, customs duties and taxes are relative to your responsibility. We don't know every applicable laws and other formalities in every countries and we don't have to verify them.
We ask you to contact the authorities in your country before ordering.
In case of an order judged unsafe by our scoring system (prevention against fraud), or in case of shipping difficulties, we reserve the right to cancel an order. If happening, a full refund of the order's amount will be made.
In case of a late delivery of your order and before any contact, we advise you to :
Check in your account the accuracy of your delivery address
If delivery is made by postal service, please go to the office covering your area to check for your package.
If there is not, you can contact our customer service.
In case of loss or theft of the package, we ask you to notify us as soon as possible to our customer service and to the shipper by registered letter within 3 days.
A survey will be conducted by the shipper. If you don't have any responsability, you will be entirely refunded.
If you notice any problem with the packaging of your order (package opened, repacked ...), you must refuse delivery and specify the reason. If you accept a damaged package, your whole responsibility would be engaged.
8/ Guarantees, Payment
If your order doesn't satisfy yourself, we will refund it if you send us back every items in the condition your received them, in their package, and with bill.
Return adress is :
Le Comptoir Des Monnaies
Service Retour Internet
8, Rue Esquermoise
We will provide you the exact conditions for return and transport. Any parcel that would be returned without following our instructions may be denied and not covered for loss or theft.
The return costs are at your charge. We will refund only the amount of your order (including shipping)
In accordance with Articles L. 121-20 of the french Consumer Code, you have a statutory period of seven days to exercise your cooling-off right without having to justify your decision or pay penalties. Only the return costs will be at your expense. Return instructions listed above are also valid for this procedure.
If the cooling-off period ends on a Saturday, Sunday or during holiday, it is extended to the next business day.
The ownership transfer will be effective after full payment of the order, regardless of the expected delivery date announced.
The transfer of transport risks (damage and loss) will be made as soon as the buyer accepts the delivery (see §7)
10/ Right of access and rectification
All personal information related to your registration on our website will be used only for processing your order. We store this information in our database with secure access.
The password associated with your account is not stored in clear text in our database for security reasons. It is also impossible to restore it. In case of loss, it can be reset by request from the form identification.
Sensitive payment information such as card numbers and banking information never travel unencrypted on our website and are processed by the bank over a secure HTTPS interface.
In accordance with the Data Protection Act of 6 January 1978, you have a right to access and rectify data concerning yourself.
You may receive proposals or be informed of our offers by email or by mail if you joined our newsletter.
You can unsubscribe in your customer account or by mail to our customer department.
11/ Access limitation
The Comptoir Des Monnaies allows the use of its website in a strictly personal. You're not allowed to copy all or part of this website either manually or with automatic tools. All images, content, logos , colors are the exclusive property of the Comptoir Des Monnaies. Any reproduction, even partial, needs a written statement.
We authorize you to make a hyperlink to our website if it is not harmful to our image, for example if you are a webmaster of a site related to numismatics. Don't hesitate to contact us.
Here's the correct link for our website
<a href="http://www.comptoir-des-monnaies.com" title="Le Comptoir Des Monnaies" target="_blank">Le Comptoir Des Monnaies, Monnaies, Billets, Jetons, Médailles, Numismatique et collections</a>
The photographs of coins and banknotes are for illustrative purposes only and are not contractual. Lighting and shooting may slightly alter reality. The descriptions are made according to our experience with coins and using literature to give you the most relevant information. The state will always be disclosed in the specification.
If you would like further information on an item, you can contact us directly from the website ("ask a question" button), or by e-mail making mention of the reference. If there is a mistake bringing a difference between a product and its description on the internet, the reponsibility of the Comptoir Des Monnaies could not be engaged.
We respect French laws for publishing articles, books and products. We disclaim any responsibility if the products ordered go against the laws of the destination country. It is your responsibility to learn about the laws in your country of residence.
We could not be held responsible for delays in delivery resulting from an unforeseen event (Strike, Fire ..)
13/ Law and acceptance
These general conditions of sale and the rates are accepted fully and without reservation by clicking the box "I accept the Terms". This acceptance takes precedence over its own conditions of purchase.
These terms may be changed at any time without notification.
In case of litigation, the competent court will be:
Le greffe du tribunal de commerce de Lille 28, rue des Archives - BP 109 2ème étage - ascenseur B 59009 Lille Cedex FRANCE
You can contact us via our contact form or call +33(0)18.104.22.168.36
We are opened from monday to saturday, from 9:30am to 12:45am and from 2pm to 5:45pm)